CAREFREE Return and Exchange Policy
CAREFREE Return Policy
How to return your purchase
If you're not satisfied with your purchase, please contact info@lacylacellia.com for return request.
Please note, we don't accept liability for goods returned using any method other than one of our approved returns services, and we are not responsible for any damaged, lost, or uninsured packages during the return process.
Domestic Return
Lacy Lacellia offers complimentary return for all selected full price jewelry items within 14 natural days of shipping, provided the return conditions specified below are met. Instructions are provided below.
International Return
You can return your jewelry items at your own expenses up to 14 days natural days from the delivery date of the order.
Your return package must arrive at the designated location with duties and taxes already paid. Otherwise, it will be returned to the sender and the return request will be refused.
Please note the following jewelry items are NOT possible to return or exchange:
- Made -to-order, customized or personalized fine jewelry items, and marked as "not eligible for return and exchange".
- Jewelry items on sale.
- Jewelry items marked as "Final Sale" are final and can not be returned and refunded.
CAREFREE Return Conditions
- All return items must be unworn, and with the original packaging, tag and resalable condition.
- Sale, final sale items, made-to order, customized and personalized jewelry items are excluded from the CAREFREE Return Condition.
- Damaged items or any returned items that Lacy Lacellia reasonable believe not for resale will not be accepted.
Receiving A Refund
Please allow 7-10 business days for us to process your return.
Exchange Policy
For any further queries, please contact info@lacylacellia.com for exchange request.
Customer service hours: Monday-Sunday, 9AM-4PM, PST