Pre-Order Jewelry

What is Pre-Order?

Pre-Order is an order that can be purchased in advance of when it arrives to our distribution centre. Pre-Order let you secure items before we have them in stock. As soon as we have your Special Order ready, we’ll ship it to you directly.

When will my Pre-Order jewelry be shipped?

All Pre-Order jewelry will be shipped out from our factory within 2-3 weeks.  While we do our very best to ensure your order is shipped on or before this date, sometimes things can take a little longer than expected due to supply chain issues. Once your order does ship, you can expect to receive it in 1–4 business days, depending on whether you selected standard, express or priority shipping.

When do I have to pay for my Pre-Order jewelry?

We authorize your credit card for the full amount when you place your order, but you will NOT be charged until your order ships. Don't worry if more than one authorization shows up on your card — your credit card may be re-authorized by your bank periodically to make sure the charge will go through upon shipment . 

Can I cancel my Pre-Order jewelry?

For canceling silver jewelry, please contact our customer service info@lacylacellia.com

We do NOT accept cancellation for Pre-Order/Made-to-order/Customized FINE Jewelry.